The process was smooth and they were very helpful with any questions. I love the lifetime oil change deal. You can tell that they care about their customers. I was slightly disappointed to have been told one price originally for our SUV, but the vehicle we purchased didn't qualify for the promotion. I was still very happy with the service we received and the quality of our vehicle.
I constantly tell people about Buick GMC of Beaverton; namely, the service department. The service is top notch! I feel they are thorough, and go above and beyond to make sure my car is running in great condition. They have great sales and specials on the services they offer, too. Recently, I had to have my alternator replaced. When the work was completed, I received a text message notifying me my car was ready. I immediately called to say that I wouldn't be able to make it there by 7:00 PM to pick up my vehicle because of how far the dealership is from my home. The service department offered to send my invoice via text message so I could pay without coming in. Once they received my payment (almost immediately), I received a message that the service department would make arrangements to have our car keys held by the Sales manager in order to buy us an extra hour to get to the dealership and pick up our car. They didn't have to do this! But, it's just another example of how well they take care of their customers. I constantly rave about Buick GMC of Beaverton, and voice that despite the long distance from my home in WA, I will continue to have my car serviced there. Additionally, I will likely buy my next car there!
Liaison didn't communicate effectively. Requested email, none sent. Sent text messages, never heard back. Apparently she wrote them up, but forgot to hit 'send'? Overall work seems to be good. To soon to know for sure. Over $4,000 in repairs.
Robert Gray was very knowledgeable about the truck I was interested in. Robert never pressured me into buying the truck, he let me decide that on my own. I came back in the afternoon with my wife, took a test drive, and bought the truck. Robert was very helpful in explaining all the different options and their functions. We're very happy we came in, got a great deal, and especially working with Robert. Thanks again Robert!!
Needed the truck back by 10:30am the day after I dropped it off. Service was waiting on parts, but were able to meet my timeline. They went above and beyond to make sure my trip was not impacted by a late start.
The GMC Beaverton is excellent. The salesman Michael is awesome. He is very knowledgeable, patient and really considers for customer. We appreciate his service. However, we had one issue during the transaction thus are not completely satisfied. When we used 'create your deal' tool in the beavertongmc.com website before we went to the dealership to buy the car, the Documentation Fee is clearly advertised as $75. However, during the transaction the documentation fee was changed to $150. Due to this, the OTD price is $75 higher. We thought this is not as advertised. We hope this issue can be addressed and resolved for us. Please let us know.
I was absolutely pleased with Mr. Roger Decker, he went out of his way to contact me with options in my search. He was informed and also honest to me if he didn't know an answer reserved an answer until he could research. I just can't say enough how easy and welcome I felt throughout the whole process of purchasing this truck. Kudos to Shelly in the finance department for being efficient at the finance process, top shelf people at Beaverton Buick GMC!