563 Reviews Found
Confirmed Sales Customer
They made the process super easy was about to get all the info I needed over the phone, best car buying experience I’ve had so far.
Gunnar F.
MOSES LAKE
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
Christian is very good at communicating with customers in a timely manner. In my case involving “Buick recalls”, he notified us that the parts were in and he had scheduled an appointment for the car.
Kenny H.
PORTLAND
Business Response
Kenny Heydon, thanks again for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Buick GMC of Beaverton!
Was this review helpful?
Confirmed Service Customer
Easy to schedule necessary maintenance. Vehicle was ready to go when I returned to pick it up.
John G.
PORTLAND
Business Response
Hi, we are so happy to read such a great review about Buick GMC of Beaverton! Thank you, and have a fantastic day!
Was this review helpful?
Confirmed Service Customer
This was my first servicing. Everyone was very friendly. It was obvious there was a sense of urgency to get the scheduled servicing done quickly. It made me feel like my time was valuable. Communication was clear and accurate. Bill was great.
Bradley D.
TUALATIN
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!
Was this review helpful?
Business Response
We're glad to hear you found our staff friendly and it is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Quick and easy to get in and out. Helpful staff
Thomas F.
PORTLAND
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Sales Customer
This is my second vehicle purchase from GMC of Beaverton. I have been treated with respect, my question were answered honestly and I really appreciate their low key approach to sales. I recommend them to anyone looking for a vehicle.
Timothy O.
VANCOUVER
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Beaverton. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Sales Customer
Helped immediately Friendly. Knowledgeable Very pleasant experience
Bruce K.
BEAVERTON
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Beaverton! Thank you again for choosing Buick GMC of Beaverton and we hope to see you again.
Was this review helpful?
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
Was this review helpful?
Business Response
Thank you for choosing Buick GMC of Beaverton as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Buick GMC of Beaverton!
Was this review helpful?
Confirmed Service Customer
On my brand new 2024 Sierra I have had a message saying “Service Keyless Start System”. After 2 days of seeing that message my truck wouldn’t start in the morning. I tried calling your service department and No Answer. I tried all numbers for all of the service agents, No Answer. I have tried to call in the past for a question, No Answer. If I call the main service number it takes me to an answering service and then drops the call. You have a problem with your communication system in your service department. Even your service reps acknowledged that the phone system is bad. The only way I found to get an appointment was through the app by scheduling maintenance. So I went ahead and made an appointment for an oil change and battery inspection. Also, the only way I have found to get in touch with anyone in the service department was to text my sales rep Michael. He is super helpful and somehow gets the service department to call me. I really appreciate him responding quickly to me even though he is in sales. I had to jump start the truck on the morning of the appointment. Once I did get my truck into the shop, I told the rep what the problem was. “Service Keyless Start System “ He said “Ok, we’ll have them look into it.” Later in the day the rep texted and said that my truck was ready. He told me that the battery just needed to be charged. I asked why the battery was drained? And why I was getting that error message? He said probably due to low voltage on the battery. I expected that they at least looked into the error message. The next morning, when I tried to call for an Uber to pick me up, No Answer in service department. So again, Michael in sales helped me get an Uber. When I arrived at the dealership and got my keys, I started my truck and the error message was still on the screen. “Service Keyless Start System “ I asked if they had even looked into the error message, the rep said no! He said the reason they didn’t look at it was because I scheduled the truck for an oil change. Why didn’t they tell me this when I checked in?! Honestly, I didn’t even want an oil change yet! I only scheduled that way because I couldn’t get a hold of anyone on the phone. Bottom line is, I wasted a day dealing with this and the issue wasn’t even looked at. I feel like this all could have been avoided if the communication would have been better. Now I have another appointment next week to look at this again. I understand that issues will come up with my truck. It’s a complicated system and things happen. That’s not my frustration. My frustration lies in bad communication which I feel like is avoidable. I am truly unhappy with my first experience at your service department.
Alex H.
TIGARD
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Was this review helpful?
Confirmed Sales Customer
Michael was great. He made the process easy and quick.
Kyle B.
WILSONVILLE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Business Response
Hi there, thank you; we appreciate your feedback! Hi, thanks for taking the time to leave a review.
Was this review helpful?
Confirmed Service Customer
I had an appointment for an Oil Change. I purchased my truck from here and purchased the free oil change 2x a year package. My appointment was at 11am and I arrived 10 minutes late. I did message that I was running 10 mins late. It took almost 2 hrs for my oil change. This was inconvenient and I am a bit confused why it would take so long when I can go to another oil change place and it takes 20-30mins.
Rene G.
BEAVERTON
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Sales Customer
Had a great experience! Larry was kind and informative and worked with us to get us a deal we felt comfortable with.
Niki W.
SALEM
Business Response
We want all our clients to have a comfortable and stress-free experience with us and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
Was this review helpful?
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Was this review helpful?
Business Response
We're glad to hear you found our staff helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
They listen to what our needs were with our car.
Amy L.
PORTLAND
Business Response
Our entire team works hard to maintain your vehicle in good condition so you can have a safe drive. We sincerely care for you and your safety. Thank you for choosing us! Have a nice day!