I was in for a regular oil change, I only interacted with Nick Evens. He was friendly and very accommodating. Nick is truly the reason for the high scores on this survey. Only one on going problem, when I purchased my truck I also purchased my life time oil change in April 2016. I was offered an added bonus of a life time DEF top off along with my oil change. On my first scheduled oil change I was told that the DEF program did not get corporate approval but, Whitney Turner assured me they would honor the agreement that was offered to me. On every visit now I have to jump through hoops to get the approval. It would be great if I could get something in writing that I could show the service person when I arrive.
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!