I arrived and went into the area where 3 service reps were sitting. One was on the phone and the other two looking at their computer screens. No on greeted me. There were no other customers in that area. I stood for some time and then asked if there was anything I was supposed to do to get someone to help me. One man looked up but then went back to his screen. The other said, "You're supposed to wait for her but I can get you checked in." We were provided with an Uber so that we could go out to breakfast while the car was being serviced and fixing the recall. That was very nice and we appreciated it. While having breakfast, we were notified that the car needed an air filter and asked if we wanted it. We indicated "yes." When we got back to the dealership the lady told us that we needed an air filter. I told her that we had been asked about that and we had checked the "yes" box. She said "No, you didn't." She then went back to her computer screen and found that in fact we had. She called someone to come to the service area to replace the air filter. We waited for probably 20 minutes for that to be done. She told me that I was due for a 22.5K mile service and showed me the details on printed sheet. She also said that I needed a 30K Mile Service. I asked why I would need two expensive services about 7K miles apart. She handed me the sheet, highlited the areas in question and said something about "engine decarb." She was suggesting that I spend over one thousand dollars and I thought I deserved an explanation of why it was necessary. I am concerned that not having these two suggested services will somehow effect my warranty. I still don't have the answer to that question.
Thank you again for taking the time to let us know how we did. If you have any further questions, please don't hesitate to reach out.