Mark is the salesperson who was assisting us he was polite and friendly no complaints as far as he goes. When I went over to sign final paperwork with a guy who's name was Cory I believe. He tried to sale me all the additional things that they generally do. I told him no thanks and reminded him that I had already been offered these things and turned them down. He said" well that was before the discounts." Again I said no thanks this would be the third time saying NO! He apparently didn't like my answer and made 3 smarta** comments. "It's not my car doesn't matter to me." Made another comment saying something about well if it breaks down on the road... At that point I should of asked him why would a brand new car break down on the road? Then his final comment was "You guys must not keep your cars very long." So rude and unprofessional! Had I of said yes to his additional sales pitch his attitude would of been much different. We paid cash for our 2020 Buick and are very happy with our new vehicle however this guy needs a lesson in how to treat costomers. It was because of his attitude that we almost changed our mind!
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.