573 Reviews Found
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Beaverton. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Buick GMC of Beaverton!
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Business Response
Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
Got a good deal on a 2024 GMC 1500 Denali and also a good trade in price for my 2013 Ram 2500 longhorn. Mike was kind enough to come in on his day off. Fast turn around time!👍👍😉
Anthonie D.
OTHELLO
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi there, thank you so much for your positive comments about Buick GMC of Beaverton! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
All work done timely and on schedule. Been coming here for years, even before Lithia took over. Service folks are great.
Susan D.
PORTLAND
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Wow, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Buick GMC of Beaverton!
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Business Response
Hello, thank you for sharing your positive experience! We hope to see you soon!
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Confirmed Sales Customer
Michael Gutierrez was very helpful and patient with my many questions and requests. The truck was ready upon my arrival and the process was smooth and speedy.
Joseph C.
GIG HARBOR
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Previously took car in for oil change and tire rotation about 2 weeks prior. I noted that there was also a leak in a small coolant hose that I discovered myself during an oil level check. I popped the hood and showed the service advisor (Bill) the leaking hose. The oil was changed on the car and it was given back to me without a tech looking at this problem and I was told to make another appointment. So I made another appointment (this one), specifically to look at the leaky hose. The service advisor I was assigned (Bill) was not available so I showed a picture of the problem to another advisor (Jossue). He told me they would figure it out during inspection. Later on Wednesday after an inspection I was told that the engine air filter was completely filthy (with supporting picture) and needed replacing, in addition to a 30k maintenance (which I already performed at this GMC dealer in July) and possible rear brake service. They also indicated they ran a pressure test and were having problems finding the leak? I am wondering why a pressure test was even necessary to find a leak when the customer shows them the problem (twice no less) and how an air filter can go from OK during an oil change to terrible in two weeks in the winter when it isn’t even dusty. At any rate, after I okayed the air filter and hose fix I did not hear anything back. I sent a text on Thursday inquiring and had to call numerous times on Friday because it’s practically impossible to get somebody on the phone. When I was able to finally contact my service advisor (Bill) on Friday he could provide NO TIMETABLE at all for when my car would be done. He said he would get back to me but never did. So Friday night I sent an e-mail to Bill saying I would be picking up my car on Saturday and getting the work done elsewhere. So Saturday rolls around and I go to pick up the car. The lone service advisor (Christian) says the parts should be there in 2-3 days and if I knew that. Obviously, I did not. He said it would probably be done on Thursday if I left the car there. I considered possibly leaving the car to be worked on but was hesitant because of the previous poor work and poor communication. In the meantime another customer came in who had a tire rotation done and had rattling lug nuts. They went away to fix his car and when they came back the tech said that NONE of the nuts had been tightened properly. This pretty much validated my concerns of slipshod work being done. So I took my car home, getting billed for the air filter, parts and an unnecessary coolant system pressure test. After returning home I e-mailed Bill thanking him for having my car unfinished but ready and letting him know I was willing to pay for the air filter, but not the additional parts and that I thought the testing fee was excessive since you can easily see the leak if you look in the right place. I let him know I would contest the charges with my credit card company if no refund was upcoming. Still have not heard a peep from Bill, but hey, I got an email for a 15% off. Pretty insulting. To my customer’s eye it was clear the shop was totally overbooked (Christian told me the advisors were 50-60 customers deep) and everyone working looked beleaguered and at wits end. Basic repairs are being missed or done incorrectly, nobody answers the phone, texts or emails. Why on earth continue to come here? I've come here for years and it was not always this bad. My wife was along with me and said “We’re never coming back” and I agree! We are speculating some new crappy manager took over and most of the good techs quit. IF I buy another GMC it will certainly not be here and we will not be back in for service. You guys lost a good loyal customer.
Wesley R.
BEAVERTON
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Sales Customer
Staff were friendly and helpful. We felt comfortable through the entire buying experience.
Jacob B.
PORTLAND
Business Response
Hi there, thank you for taking the time to leave a review for us at Buick GMC of Beaverton. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
The buying process was very streamlined and Mike was easy to work with…great experience overall.
Gabriel W.
NORTH BEND
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for leaving us this response!
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Confirmed Service Customer
Timely, Professional and accommodating. Josiah, Christion and Jossue were very helpful and explained the service thoroughly. (I miss getting a free car wash ticket.) Thank you for taking care of our Enclave. We love our Buick. Pam
Rik S.
PORTLAND
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Very business like, helpful answered all the questions I had. Enjoyed working with Mike and the rest of the staff.
Robert R.
CANBY
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for the great review!
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Confirmed Sales Customer
Ali was super responsive. He was incredibly nice, doing whatever he could to ensure I had a great experience. Braden was great as well and super friendly. I had a several day delay in being able to come pick up my vehicle and appreciate it being held for me with such a high demand for it.
Jeffrey A.
SHERWOOD
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everything was ready when I checked in. Service was completed on time and the car was vacuumed out--much appreciated. The Uber service to get me home and back while my car was being serviced was great--thank you.
Ronald G.
LAKE OSWEGO
Business Response
We appreciate your positive review about your recent experience with us! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
My husband said the service associate was friendly and provided excellent knowledge and support.
Elise M.
PORTLAND
Business Response
We're glad to hear you found our staff friendly and provided good service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
The buying process was a breeze! With courteous, friendly and detailed staff purchasing a new vehicle was fun. There is no better place to buy!
Bernardine S.
TERREBONNE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Tristan was an amazing salesman and was able to help find the right car for me
Savaan H.
COLUMBIA CITY
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
Zach was extremely Professional and thorough. Online paperwork was an absolute time saver.
Charles B.
BATTLE GROUND
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.