567 Reviews Found
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
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Confirmed Sales Customer
David (Dave) was awesome and made sure I understood everything before my purchase
Taylor B.
PORTLAND
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
I couldn’t be happier with my car shopping experience at your dealership. All of you were so friendly, even after I changed my mind 3 times😊. Tommy Wilson and the sales manager made sure I was happy with my purchase, both of you are awesome. Thank you!
Tina S.
NORTH BEND
Business Response
Wow, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Larry did a great job, friendly, informative and great to work with
Brad H.
COTTAGE GROVE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
I had many conversations with my service adviser that were very frustrating. He knew we lived far away and I needed my car for work on a certain day. I was assured no work would be done, it was only a diagnostic and that I would have my car back that same day. We dropped it off the night before so I could have the first morning appointment. I missed a call from him regarding my car and continued to call directly after he called, even left messages with other people for him. Several hours later (4:30pm) I heard back. We were anxious to make the drive from Washington to get my car and when I asked if we could come now, he sounded confused and said my car was taken apart and not drivable. Apparently he told them to go ahead and do the work since they had the parts in house. He quickly had the service person “make my car safe and drivable” so we could pick it up. We had to reschedule for the following week to do the drop off again and I was told they would have my car for several days. He then calls me at 5:30pm the same day they did the work saying to come hurry and get my car before they close…at 6! I said “remember, I live in Washington” and will never make it! I said I would have to get it the next day. 25 min later he sent me my mobile service report and it had a diagnosis and quote for a service I had no clue was being performed. It was over a 1k for the work and he failed to mention anything about it on the phone. This then delayed me picking my car up again because I had to play phone tag all morning again with him asking about what the issue was and if he had checked to see if my warranty covered it, which of course he didn’t. Then finally many hours later I got a call and was able to get my car by closing time again. It seemed like he never looked up my account before talking with me and never remembered any pertinent info I gave him the previous time we talked. I felt as if I was not being listened to and that they did not have any care or regard for how hard it is for a person to be without a car, with 2 kids and a job and coming from another state. He was very nice, but I had a very bad experience and am very happy to not have to come back again. The work was done well and my AC works great, which I am very thankful for! They did spill something greasy all over my back seats however, which I had to clean.
Kimberly C.
CAMAS
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Billy Brown from service department was great to work with. I appreciate the complimentary ride to/from the dealership and how easy it was to get a hold of someone at the service department. Overall everyone was great. Definitely way better experience from Royal Moore GMC. Will be going here moving forward for future servicing!
Leonora P.
HILLSBORO
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!