Confirmed Service Customer
The front desk agent is ok but the technician was bad. First, oil change should take 30 mins max, which took about 2 hours not until I asked for the status. The time that agent told me is not match the exact time. I can go to Valvoline to get this done for 15 mins at most. Second, I asked to fill out the DEF but it surprised me that it didn’t cover the cost. It was cover for me last time I bought the vehicle in. I’m not sure why it didn’t cover this time. The agent should have told me in advance for any cost that didn’t cover for oil change. Third, I have asked the agent to ask the technician to swap the oil drain plug and metal O ring that I have purchased. By the time I got home. I found out the oil was leaking from the oil drain plug. I took the oil drain plug out and found out the technician didn’t put the O ring on and the plug didn’t tighten enough. It is definitely unprofessional for a fundamental mistake for oil change. I came in for nothing and made the custom to do oil change again the same day. What is the purpose for me to come in? Custom time is also valuable. If dealership doesn’t have enough technicians to distribute the workload. You guys need to hire more technicians to speed up the oil change process. Every time it waste half of my day.
Chin H.
TIGARD,
OR
Business Response
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Buick GMC of Beaverton (503) 292-8801
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