Salesman was top notch. It was a pleasure to work with Brett.
Financing guy, Salah, was annoying to deal with. Tried too hard to sell the extra crap and seemed to take offense at my disinterest in purchasing said crap.
The process also took too long. There was too much waiting between steps of the process. We were almost ready to call off the deal.
I had an appointment to purchase and have installed two new tires on my truck. I was under the impression that it would take about one hour. It took a little over two hours because there was trouble with 'a machine'. Simon was very apologetic. When I saw my truck when the work was completed they had installed the new tires such that the white letters on the tires showed. The tires that they moved from the rears to the fronts had the black walls showing. As a result I had to bring the vehicle back the next day to get the tires installed properly. A waste of my time!. Throughout Simon could not have been more accommodating. He tried to take the blame for the error but I do not believe it was his fault at all. Anybody that works for your organization as a service mechanic should know which side of a set of tires goes on the outside given they had seen what the tires looked like that were on the vehicle.
Seller and service personal are very well technical prepared and courteous,
Service Dep. respected appointment time. Quality work finished on time. Good experience for me. Good car and good service. I am happy!
I'm usually the person who buys the cars and trucks for our family. I have to say thanks to Michael Gutierrez it was the best experience of purchasing a vehicle that I've ever had. Helpful, knowledgeable, and understood the time line I was under to complete the deal. I would recommend Michael Gutierrez to anyone! You have a great salesman in Michael and he should be valued highly by GMC of Beaverton.!
Katie was great. She followed up with me and kept me informed as to what was going on with my car, and arranged for rental. This was much appreciated as they had the car for three days. I love the service I get here.
Always fast friendly service! Simon is always a pleasure to deal with. I've had a lot of experience with dealerships in the area over the years but have found Beaverton gmc to be my best experience by far. From the car buying experience to the care of my vehicle in the shop I can't say enough.