573 Reviews Found
Business Response
Thank you for choosing us as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Hi, thank you so much for your high star rating! We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
May 4, 2023 Letter of Complaint To: Beaverton GMC Cadillac Customer: Francine West Vehicle: 2015 GMC Acadia Denali plate # 597KXH Date of service: 4/28/2023 Appointment of 11:00 for regularly scheduled oil change and handling of diagnostic discussed with service representative previous day On Thursday, April 27, while driving back from the beach, I noticed the temperature gauge was not working normally, this was followed by the AC failing to work. I am a responsible and aware owner, I take excellent care of my car, so when the temperature gauge stopped working, before continuing on, I called the service department at your establishment. I described the situation, and was told that as long as that was the only sign of trouble, nothing with the way the engine was running or odd noises, I could keep driving the vehicle and they would run a diagnostic on it the following day, 4/28, when I had a previously scheduled regular oil change. The gentleman, told me that it would just take a few minutes and they could see what was going on. He was helpful, I felt fine about trusting my vehicle to your service department; I felt confident that both my vehicle and I would be treated well in checking out whatever was causing the problem. On Friday, April 28, I drove my vehicle to your establishment, checked in expecting to proceed as discussed the previous day with your service department, an oil change and a diagnostic. Instead, my experience took an unacceptable turn for the worse, when the service representative, Jossue Jimenez exhibited a change in attitude and behavior once he found out that although I had my 30,000 mile service done there, I had taken it to Weston GMC in Gresham for its 60K, which was done on schedule. He became dismissive and critical about me having gone elsewhere, and he then tried to sell me a “flush job”, saying it would improve my gas mileage. It became obvious that he was more interested in selling something he would benefit from than he was in solving my problem. When I told him that I didn’t have any gas mileage issues and didn’t want a flush job, he was very unfriendly and treated me with total disrespect, as if I were a complete bimbo who didn’t know anything. When they finished the oil change and I looked at my paperwork, I asked about the diagnostic. He told me that they did not have time to do that and I’d have to make another appointment. In addition to being totally opposite of what I had been told the day before, this made me very angry because he laughed at me and my request, both to my face and with the other service center employee sitting there with him. Oddly enough, they had time to sit and make fun of me, and they would have had time to do the flush job he wanted to sell me, but in spite of having promised the previous day to run a diagnostic on my vehicle, they did not have time to address the issue I’d been trying to resolve. When I left, I felt upset, angry and dissatisfied with your dealership and its service department; to avoid further unacceptable interaction, I left. I drove to an appointment that I had near Washington Square, upon returning to my car, found it just coughed on the first two tries rather than starting. Although it started on the 3rd attempt, I was worried about damaging it by driving more, and decided I needed to call the service department of a dealership I could trust to treat me with respect and to address the problem I was actually having rather than trying to take advantage of me, making fun of me or dismissing me as less than a person. I called Weston GMC in Gresham, they told me not to drive it. After I had it towed there, they did the simple diagnostic that you failed to do as promised, and quickly found and fixed the problem, the engine’s temperature sensor. If your service department representative had performed to what I assume are the standards you would expect of your employees, my car would have been diagnosed and repaired in your shop, my business would remain with you. No one deserves to be treated the way I was, no matter who they are. I would never want that kind of behavior from an employee; I would not subject myself to it again, nor would I recommend anyone else do so. francine west
Francine W.
SHERWOOD
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Bill is awesome to work with! He makes it easy!
Lea J.
PORTLAND
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Jason Kusch went above and beyond to help us get just the right Buick Encore we wanted. The car was not actually at the dealership when we started looking and Jason kept us updated on its arrival and did not forget about us. As soon as the exact Encore arrived Jason informed us and we got the entire purchase done over the phone within just a few hours. WE LOVE OUR NEW SUNSET GLOW 2023 BUICK ENCORE GX! THANK YOU JASON, we will certainly recommend and use again Jason.
Geneta R.
CORVALLIS
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Pretty straightforward experience. All went as expected.
Stacy H.
PORTLAND
Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Very nice people to work with . Had a great experience
Aubrey R.
MYRTLE CREEK
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Mustsfa my sales representative was the best I have ever had! Excellent communication and follow up through the entire process! I will be back to buy from Mustsfa in the future!
Brent H.
HERMISTON
Business Response
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Business Response
Wow, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Beaverton. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
My vehicle was do for its very first service. Scheduling was good. Oil service was quick while I waited. The problem was there were two service recalls, #1- software update on daytime running lights, which I was unable to complete at home per instructions. #2- rear seat belt, that needed to be completed by dealership. When checking out, I asked if they were completed, and the young man said, not on work order, I would have to make another appointment. First time I have had a dealership, not check for recalls, and either say it's been updated/repaired, or give a reason like length of time needed, or need to order parts, a reason to reschedule. But to just say it's not on work order was disappointing.
Mark G.
PORTLAND
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us to discuss your concerns. We look forward to serving you again.