The woman that helped me tried selling me services that didn?t even qualify for my vehicle. Gave me little attitude of why it would take two hours to do my oil change when I showed up on time for my appointment.
Hi Mathew, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to discuss this with you. Please reach out to us at (503) 298-4062 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you.
This is probably the best car/truck buying experience I've ever had and I've been driving for over 40 years. Salesman Marc, sales mgr. Kyle and Dan in finance were all absolutely first rate. We will definitely share our experience.
The wife and I visited the dealership on a saturday,Brian our salesman was very respectful and polite,we talked about which truck i was interested in and he was very knowledgeab;e about the truck and options,even though he is fairly new at selling cars we felt very comfortable working with him.Never did i feel pressured in fact the F&I guy Dan was very Friendly and made the financing a breeze.Bottom line i got a Great deal on a 2019 Sierra 3500 Denali,I would not hesitate to visit this dealership if your in the market......Thanks Guys!!
You were rated poorly because of your lack of customer service in your service department. Phones weren?t answered multiple times when trying to make an appointment, finally left a message, no one returned the call. Called again and got the answering machine, redials, asked for sales. I wish I had the salesman?s name, he was awesome and made the service appointment for me, himself. I asked for oil change, there were 2 recalls, I asked for tires to be rotated and I advised them that my bright lights seem off, that I?m being high beamed by everyone, including truckers. Oil was changed, recalls were taken care of and I was basically told that my lights are fine and there was no adjustment done. When on multiple trips, I?m being high beamed every minute. The tires were not rotated. Eric sent me text messages prior to the appointment, giving me a phone number that was disconnected. I text Eric after the service to let him know tires weren?t rotated ? could you please look into? with no response. I?m very disappointed. My first service was in Surprise AZ and that will be my preferred GMC dealership from now on.
Hi Fred, we regret your most recent visit with us was not up to the standards we strive for. When you have an opportunity, please reach out to us at (503) 298-4062 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (503) 298-4062 so we can work towards a resolution. We look forward to hearing from you.
Good communication throughout with text alerts. Easy to make an appt. Despite a long line of cars when I arrived for my scheduled oil change, they finished and got me out of there quickly which I really appreciated.
The service advisor asked me if I wanted to pay $1100+ to fix a leaking transom case. I denied the fix. I went home, looked through my records and found out this is the SAME part that I've had to have fixed for the last 3 years. It was never said to me that this was the same part, the advisor didn't look though my history to explain this. When I asked if this was under warranty I was told NO. I called and had to speak to the head of service department in order for him to contact the warranty department to find out, yes, it is still under warranty. This is the THIRD time in 3 years I've had to fix the SAME part. A transfer case should, according to my conversation with other mechanics, last at least 2 years. I will NEVER buy another GMC again and if there is anything other than an oil change that needs to be done, I will be taking my services elsewhere.
Hi Nikki, we regret your most recent visit with us was not up to the standards we strive for. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (503) 298-4062 so we can work towards a resolution. We look forward to hearing from you.
Hi Roger, it's upsetting to hear that your experience was anything but stellar. Please contact us at (503) 298-4062 when you have an opportunity, and we will be more than happy to try and turn your experience around.