631 Reviews Found
Confirmed Sales Customer
I was pleased with the discounts and the way our sales person handled business.
Darrell W.
VANCOUVER
Business Response
Hi there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Service was expedient and the sales process was handled professionally.
Nicole D.
PORTLAND
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
One of the best all around experience buying a car that we have ever had. From the website search to first contact (by Payton), to the visit to the dealership, all the way to finance (Zach). We made the purchase with only dealing with two people. No back and forth, best price was presented and accepted. Worked with three dealerships before deciding on Beaverton Buick GMC.
Edward H.
ASTORIA
Business Response
Edward Hassan, thanks again for taking the time to leave us this information about your recent visit. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Buick GMC of Beaverton
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
I understand that you are understaffed. But you had my car for three weeks. I never received an estimate for the front differential after requesting one the first week. I never heard back from you that you were unable to fix the problem after completing the work that you thought would fix the problem. I called twice before picking up my car to see if it was finished or still being worked on. The person I spoke with (not the service person assigned to the job because he was off that day) thought I had already picked up the car. And he could not tell me what service had been completed. Because I never heard back from anyone after a couple days, I decided to go pick up my car. I paid for the service which did not fix the problem. You need to hire more people so that one human isn't doing the job of 5 people. I think, if he hadn't been so overwhelmed, he would have been able to get me the estimate for the other work, tell me the two things you did to fix the problem, didn't work, and let me know that you messed up the brake job and that you needed to keep the car for longer to fix it. But none of this happened and now I have spent over $1300 and lots of time and still need to find a place to have my car serviced to fix the original problems. I would never recommend Buick/GMC of Beaverton to anyone. The communication is non-existent and the service is the worst.
Holly C.
PORTLAND
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Quicker than expected, which was great. However limited power outlets for computer and coffee machine wasn���t working
Daniel G.
PORTLAND
Business Response
Wow, we're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
It was seamless, I appreciate the time and effort that the sales team put into my experience. Special shout out to Mike, Barry and Thomas.
John M.
LYNDEN
Business Response
We appreciate your positive review of your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Buick GMC of Beaverton!
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Confirmed Sales Customer
Trevon and Zach were very helpful and made the process easy.
Natalie W.
WEST RICHLAND
Business Response
Hello, we really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Came from out of town.., Slight mix up on purchase order, but Leo did an awesome job doing damage control and still was able to get me in/out of dealership within an hour
Robert G.
MADRAS
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Got vehicle done in a timely manner, and enjoyed the break room with the amenities.
Andrew N.
BEAVERTON
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We're looking forward to your next visit with us!
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Confirmed Sales Customer
Effortless process! 2nd car bought and the experience was fantastic.
Peter Y.
HILLSBORO
Business Response
Hi, we are so happy to read such a great review about Buick GMC of Beaverton! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Salesman didn't ask what features we were looking for in a vehicle. Salesman didn't explain towing capacity based on GM requirements. Salesman wasn't knowledgeable on vehicle features. It was just here is the keys take it for a test ride as long as you need. I have a couple other people I am working with let me know if you need anything. Always felt like the "other customers"were more important. Also I was told the vehicle we truly wanted to purchase wasn't available nationwide. That was a straight lie. We were only offered what was in stock. Once I was ask about maybe getting different wheels through service and paying the difference the saleman texted me " You can buy Black wheels after you purchase the truck, do you want to buy a truck from. Us?" I have the text message trail.. Another dealership located exactly what we were looking for and it was locally instock about 45 min from your dealership. Also I asked if the Salesman was telling me that they don't want my business when I asked about ordering a new GMC and he said " Yah pretty much" I told him thanks that made me help make my decision on where I am going to purchase and refer people to purchase a truck. Then very frustrated I ended the calling after spending hours at the dealership and shuffling vehicles around to be at the dealership past dark since my wife has seizures we had to leave her vehicle over night. Then to have this type of service was embarrassing to say the least. I asked the salesman to have the GSM call me he just stated why?? I even reached out private messaged Charlie Brown on FB and "crickets". No care no customer service, no going above and beyond for the customer.
Cody H.
SAINT HELENS
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!
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Confirmed Sales Customer
Everything went very smooth the only issue is I thought there was more features on the truck when I bought it and realized the next day the technology package was not included. I was in a rush and really didn���t check in depth what I was buying which was my bad
Jimmy R.
SPRINGFIELD
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you again for choosing Buick GMC of Beaverton and we hope to see you again.