Customer satisfaction is our #1 priority, and it's wonderful to hear you enjoyed working with our team. Please don't hesitate to give us a call with any further questions you may have. Until the next time we meet, take care!
Jerome Wilson lies. Your dealership tried to sell us a one year old car with a complete amount of rust on the undercarriage because it came from Montana. Then the starter was having problems the first day we brought car home. Jerome told us to bring it back in and see what service said. Service said the amount of rust was acceptable. First red flag. Your dealership thinks completely rusted out undercarriages is okay on a one year old car. Then they said nothing was wrong with starter. Umm, so we lied the 3 times it screeched on day one when starting it?? Then Jerome says there���s nothing the sales manager said they can do for us. Lie number one. We asked why manager couldn���t talk to us directly. Jerome said they were too busy. Lie number 2. I called a manager from your showroom floor and he said he told Jerome he���d be out to talk to us in a few minutes. Jerome lied again. Then when we told manager about starter issues, he said that was the first he had heard of starter issues. So Jerome lied yet again and didn���t tell the manager. The manager was very kind and allowed us to exchange vehicles. But because of Jerome, we won���t be back, nor will we recommend your place to anyone else. We bought our first car there 5 years ago and had a terrific experience. Unfortunately, things changed.
Hi, we're disappointed to hear of the negative experience you had at our dealership. Thanks for bringing this matter to our attention. We would like to get more details about this, so please reach out to us at your earliest convenience at (503) 292-8801.
This was the best car buying experience I have ever had. Contacted Nate about a truck I was interested in and when I arrive he handed me the keys and let me do the test drive. I drove a couple trucks and it was a no hassle experience once I decided on the truck I liked.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us!
In the morning of June 18, 2020 our 2017 GMC Yukon would not start due to a dead battery. AAA was called to jump start the vehicle and reported that the battery needed to be replaced. We immediately delivered it for service to the service dept. of Lithia Buick GMC of Beaverton. The service advisor asked whether a dome light had been left on and we stated that was not the case. The service dept. inspected the battery and charging system and informed us battery and charging system were good and to pick up the vehicle. $75.30 was charged for this service. Parenthetically, the vehicle was purchased new from that dealership on February 11, 2017. The original-issue battery had to be replaced with a new one by the dealership���s service department on December 30, 2019, because the service department found the original-issue battery to be bad. We paid for the new battery and labor to replace it in the amount of $344.50. In the morning of June 23, 2020, the vehicle again would not start due to a dead battery. Again, AAA was summoned to jump start the vehicle and again reported that the battery needed replacement. AAA sent us a screen shot of their diagnostic meter reading, showing that result. We again immediately delivered the vehicle to the dealership���s service dept., showing the service advisor the AAA diagnostic reading. The service advisor was equivocal as to whether on not the battery was bad and stated that she would work with the service technician to find the problem. Later that day, the service advisor called my wife to say that the battery was good, but they would check to see if there was something else wrong and kept it overnight to do so. At that point, we were worried that the vehicle would be returned to us, and the problem would not be conclusively resolved, because that���s what happened five days earlier. The fact that the battery had to be jumped two times in five days made us feel that we would be left without options. The next morning, June 24, I texted my concerns to the service advisor, who informed me that the battery was dead that morning and concluded that the battery was bad. The battery was replaced via warranty and we were not charged. As you can understand, we were worried that while we had two consistent reports from AAA that the battery was bad, the dealership���s service department twice said the battery was good. We felt lucky that the battery failed at the dealership and they concluded the battery did, in fact, need replacement; because if it had not failed that morning, we did not have faith that Lithia Buick GMC of Beaverton would back us up.
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Patricia, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Buick GMC Of Beaverton prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
I purchased a truck in your dealership recently and within 30 days of interactions with people that work there, nothing but negative experience. I purchased an extra key fob and I received a cheap plastic fob that���s damaged and not even identical to the one I already have. Parts manager refused to replace it pointing fingers and service department to issue me credit. Both service and parts managers didn���t speak to me as their customer and would not take ownership or at least talk to each other. What a great teamwork you got there! 2nd negative interaction, I had to bring my truck in because there was something wrong with the fuel tank sensor, covered through warranty. The guy that checked me in seems new and didn���t really know what he was doing which is fine but his customer service wasn���t all there. I told him I had few concerns about my CarPlay and I don���t even think he was listening that I had to repeat myself to make sure he understood. When I picked up my truck, he just handed me the paperwork and had no clue to let me know what was the outcome with the CarPlay issue or inspections. No care given. Both times when I enter the service department, there���s no greeting, ignored and feels like I���m a burden to them. Group of people huddling in the tiny office and both reps behind the counter eyes down staring at computer screen. Honestly, because of this- I cancelled the extended warranty AND lifetime oil change that I purchased with the truck. It���s all because of lack of customer service- I don���t want to do any more business with this dealership.
Leonora Cristina Pattugalan, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact us at (503) 292-8801 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Mark is the salesperson who was assisting us he was polite and friendly no complaints as far as he goes. When I went over to sign final paperwork with a guy who's name was Cory I believe. He tried to sale me all the additional things that they generally do. I told him no thanks and reminded him that I had already been offered these things and turned them down. He said" well that was before the discounts." Again I said no thanks this would be the third time saying NO! He apparently didn't like my answer and made 3 smarta** comments. "It's not my car doesn't matter to me." Made another comment saying something about well if it breaks down on the road... At that point I should of asked him why would a brand new car break down on the road? Then his final comment was "You guys must not keep your cars very long." So rude and unprofessional! Had I of said yes to his additional sales pitch his attitude would of been much different. We paid cash for our 2020 Buick and are very happy with our new vehicle however this guy needs a lesson in how to treat costomers. It was because of his attitude that we almost changed our mind!
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Brought vehicle in for a ���vibration/shimmy��� issue. Dealership performed $340 worth of repair that didn���t address issue. The next day I test drove vehicle with mechanic who informed me of a transmission fluid issue (covered under warranty) - stating he advise ���service advisor of the issue, but never reported it to me. Fixed the next day under warranty. Not sure why I didn���t give you a 1, but service advisor (Bella) needs to find other work. I will not be back - POOR!
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
It was the best car shopping/buying experience I���ve had. I really liked Maythe���s approach to the sale. I never felt overly pressured to jump into something. She worked with me to get exactly what I wanted. I felt like she had my best interest in mind throughout the entire process.
Marina - thank you for taking the time to write about your experience at our dealership. All of us at Buick GMC Of Beaverton pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
I arrived at 9:55 AM for a 10 AM appointment and there were about seven cars in front of me waiting to get checked in. I finally just left my truck in line to go see what was going on and the person at the counter said somebody overbooked and it would take about 2 1/2 to 3 hours to complete my simple oil change. I was planning on waiting but not for three hours for an oil change and it's very inconvenient because I live several miles away to have to come back another day. Someone overheard my conversation with the person at the service desk and said they will get it done today I am guessing that was the service manager. It still took an hour and a half for my oil change and I am wondering why somebody didn't call to let people know everything was overbooked. Also my paperwork was not printed out because they made a mistake in reporting the information so I told the person just to email it to me when they finally got it correct.