Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Buick GMC of Beaverton. Please don't hesitate to reach out if there's anything additional we can do for you.
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
It appears that the initial issue with our truck was misdiagnosed. We took it in because the low coolant light was coming on. We were told it was a bad radiator and it needed to be replaced. When we picked the truck up to drive it home the coolant low light came on within minutes of receivership. My husband immediately returned it to the dealership and left it to be serviced again. Once again he picked it up in a day or drove it a couple times after getting it back and the low coolant light came on again. We dropped it off to be serviced at GMC again and we were told it needed a water pump, which cost almost as much as the radiator. Once again we picked up the truck with a potential understanding we might get a small ten percent reduction in cost. We did not get the reduction and now the engine is running rough, which it was never running rough prior to being taken in for service. We had always received good service here when Ethan and Katy were there. We are extremely disappointed with this lack of service.
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience.
Professional, friendly, did exactly what you said you were going to do and when you were going to do it. Couldn’t ask for more. Been with this dealership for nearly 15 years now, prior to Lithia owning them. They are great! Keep it up Beaverton!
I purchased the new Denali 1500 refresh online. They did not mark up the price like other dealers and communication was great. I will be picking it up soon and excited to meet the staff that helped me.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Beaverton! Please don't hesitate to reach out if there's anything additional we can do for you.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Buick GMC of Beaverton! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
They scratched my driver side door. It’s a quarter size scratch in my paint. My truck is also shaking now for some reason which was not an issue when I brought it in for a routine maintained routine service.