there was trash left in my vehicle from the service tech's lunch. The squeaky brake petal which was "resolved" was NOT - and I have to bring my vehicle back in. I have asked to have my HVAC checked as I do not get warm air until I get the thermostat to 75 - I also get very hot air when I turn on my AC. Not acceptable.
My appointment was for 10:00 for a 30,000 mile service and a problem with the lock not working on the driver's side front door. I arrived on time, check-in was quick and efficient. I was expecting to wait about 2-3 hours. Shortly after getting settled in the waiting room to read my book, the service adviser came to let me know that the technician was running behind and that it would take longer. Uber was offered, but I chose to wait. I did not get checked out until about 3:00. The service performed was fantastic, car is running great, The door handle was ordered and I have already been called and scheduled an appointment for installation. My only concern is wondering why scheduled appointments get delayed for that long.
Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. We would like the opportunity to talk to you more about the events that transpired. Please contact us directly so we can work on this together.
I always have superior results with this Buick GMC of Beaverton. A top notch organization. Nice clean accessible restrooms and there is a pleasantly decorated waiting area to be able to relax while you wait.
On Tuesday 1/27/20 I made plans with Nick to have my oil changed on 1/29/20. I was told that the service would be accomplished @ 11:30 a.m. on the 29th. When I got off of work @ 3:00 p.m. I went to get the keys to my vehicle. When I asked for the keys they weren't there and I was told that I didn't have an appointment at all and I WAS NOT a happy camper !!! Being from a customer first background this scenario did not impress me. Thanks !!!
I was told an oil change would take 1 hour, got to dealership then 1 hour turned to 1& 1/2 hour. Ok no problem, well that 1 &1/2 turns into 2 &1/2 hours. Plus my oil indicator wasn���t reset. What about tire rotation? Complained that drivers rear door was harder to shut, have to slam to get shut. Was told mechanic didn���t have problem opening, so he oiled?
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.