663 Reviews Found
Confirmed Service Customer
I bought a $40,000 truck, I drive off the lot within three days. There is no air condition check engine light comes on. Zach from the sales team sympathize with me and tells me to bring it in, and it will be taken care of! Josiah from the service department informs me that Zack wants me to pay for it at $1683 out-of-pocket to fix an air condition that Zack told me worked. Josiah it was awesome and helping me with everything. However, when I pick my truck up after they had it for almost a week, I realize 121 miles put on my truck. The mileage from when they received it, and the mileage that was put on the outtake portion of my receipt depicted that only 1 mile was put on the truck. At the dealership I took picture and timestamp of my mileage showing 121 mile difference from the day. I dropped it off. No mileage should’ve been put on it just to change the air condenser for $1683. I contacted Josiah sent him photos but have not heard back.
Thomas P.
CORNELIUS

Business Response
Hi, we regret to hear that your recent experience was anything less than exceptional. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
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Confirmed Service Customer
The professionalism of the reps in the service office was disappointing. The things I overheard while waiting in the waiting area bordered on shocking. I dread coming to your service department. Unfortunately I bought the oil change package when I purchased my car.
Jeffrey L.
PORTLAND

Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
I have gone to this dealership/service place since I purchased my truck from them new in may of 2022. I have had several what I would describe as unpleasant issues when it came to the services on my truck. It isn’t my service advisor, who happens to be Maurice. He seems to do a good job smoothing over the problems that have occurred. But this last time I had my oil changed I also have my tires rotated and once I got home I notice my passenger rear tire was missing a lug nut. I know this is small thing, but since there has been several mess ups I have decided to leave a review. My last service included an oil change and then checking all of the 15k highlights for the truck. When checking out I wondered why I had a bill for over $300 but thought maybe I might have missed something and paid it, it was busy and I didn’t want to be a burden and make my advisor go over everything when I could easily read the statement when I got home. Once I did that I realized that they had charged me for my fuel filter/change. I had already did this on my own and reset it on the dash. The service technicians hadn’t even checked with me nor did they even bother to reset it after they changed it again. So it was questionable if they had even completed that service or not and just charged me for it. Maurice refunded me for that part of the service but it seems to be a common theme at this place. You work hard for something new and they seem to put very little care or concern into the vehicle that you purchased from them. I have even come out from a service with def spilled all along the side of my truck. It even says on the bottles to not allow this on your paint. Luckily I have had my truck ceramic coated but not everyone does. Unfortunately I purchased a warranty for oil changes and stuff so I am sort of forced to continue to go here for services but I don’t think that the service technician’s are thoughtful with their work and leaving a truck with a missing lug nut could be a hazard when driving. Quality is lacking as far as I am concerned and I am always keeping an eye out from now on when leaving that place.
Amanda V.
ASTORIA

Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Great overall experience dealing with everyone at the dealership. Larry Porter was awesome.
Matthew B.
CANBY

Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Super friendly and knowledgeable. Didn't take too long.
Adam H.
TUALATIN

Business Response
We're glad to hear you found our staff friendly and knowldgeable! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
They did good work, but had my truck for over 2 weeks. They said one of the parts (steering gear box) had been discontinued so had to order it from a third-party vendor. In the future I'd suggest securing the necessary parts before allowing a customer to drop of their vehicle for service. Bill Brown in service did an excellent job of keeping me apprised of where my truck was at with its service and asked questions directly to me when necessary. Great job by Bill!
Joel A.
PORTLAND

Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Confirmed Service Customer
It was my vehicle that had the experience, & because I drove her to Seattle without incident two days after her “experience” I would say that vehicle was happy
June Y.
PORTLAND

Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Mustafa went above and beyond. Best dealership experience we have had and we will definitely be back!
Zane H.
KELSO

Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
I really appreciated the atmosphere at this dealership - they are professional but not pushy, knowledgeable but not territorial, informative but not condescending. I would definitely shop here again!
Matthew D.
SALEM

Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to our team! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
David Morris was very helpful and made the process of buying a new car very easy.
Sheri M.
VANCOUVER

Business Response
Congratulations on your new vehicle! Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Sales Customer
This is my 2nd Buick Envision purchased at this dealership, and I went back to Terrific Tommy Wilson, our sales rep for our 2nd. Customer satisfaction is Tommy’s goal and he has a gift in providing it. Will definitely go back to him. All other folks at the dealership extremely knowledgeable and helpful. Love this place!!!
Terra G.
PORTLAND

Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing us and we hope to see you again soon! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Had an appointment at 11. Got there and was told about 1hr to 1:10. Car wasn’t touched 2 hrs after waiting. Finally got finished after 2pm. Got into car with oil smudges on the dash and an oil hand print on drivers side door where window was rolled down.
Jonathon R.
CASTLE ROCK

Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Business Response
Hello, we are glad we could help! We hope to see you soon!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
Things were very fast and easy and we enjoyed being able to get in and out quickly
Blake R.
PORTLAND

Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
My initial consultation with Navid was dismal. Received NO service and was going to be unable to complete a purchase. How can a sales person be busy with one customer for an entire Saturday that he can ignore another. So disappointed called following Monday asked to speak with manager, called back by Jeremy Lenc. Process then was clean and business like and I was able to complete my transaction. Rating is average between 2 salesman. Lenc deserved 5.Dastanai deserved a 1.
David N.
LYNDEN

Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Very professional, and friendly. We felt like we were valued as a customer
Robert D.
REDMOND

Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!