The service writer met me at my car and took care of everything...work was done as expected and very timely...I stood in the showroom because the waiting room is small and there were already three people in there and these times i felt it was too tight....i didnt mind being in the showroom and was asked only once if I needed help which was nice....I had a very good experience on my visit ...thank you
Bella was my CS rep and she was wonderful very polite and understood what I needed to go (oil change/30k maintenance/recall) did not try to over sell me on things other things I didn't need ensure that I was happy and called me a complimentary uber to and from the dealer.
The new pick up and delivery process is great. You should know that the 60,000 mile service I had includes tire rotation. I do not think the tires were rotated and that is a good thing, I forgot to ask that the tires not be rotated and your folks read my mind. GOOD JOB!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Maythe Reyes was amazing. Maythe was patient while I made my decision between two GMC Yukons. Her low pressure sales approach was also much appreciated. At no time did I feel uncomfortable during the buying process. I also purchased new wheels for my Yukon that Maythe handled the installation from beginning to end.This is the second GMC I have purchased from GMC of Beaverton and each experience has amazing.
I'm currently surprised at price of oil change, and disappointed with the lack of communication. 5 attempts have been made (1 missed returned call on my part) 3 calls, 1 email (no-reply address) and one text. trying to ascertain what is included in a service that was recommended to us for $350. Email was sent with recommendation, with no breakdown of service, from a no-reply address. The oil change was fine, but the communication regarding other recommendations is less than stellar. Everyone is quite polite. On the fence on returning to this particular dealership.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (503) 298-4062 to discuss your concerns, as your satisfaction is of utmost importance to us.
Bella was a rock star in getting my truck repaired right! She kept me informed with every step during the diagnosis, the handling of my aftermarket warranty and the final repair process. Thanks for getting my truck fixed team!
Angel, thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Our team is very happy to hear about your excellent review and we hope we can continue to provide you with outstanding service. We are always more than happy to assist you if anything else comes up. Take care!