Customer Reviews

fast service. Appears the problem was fixed

We've found the GMC dealership to be expensive and poor communicators.

Great

First, I had to bring my truck in on 11/16/21, not 11/15/21. I had to bring it in because on a previous service, where you had my truck for 9 days, the technician did not fill the coolant level. Thus, two days after I got my truck back I had to return to the dealer because I was getting an error coolant low.

Had to have the battery tested which would take about two hours so I was offered a ride to Black Bear diner and when I was finished with breakfast I was notified that that car was done and Uber pick me back up and brought me back to the dealership Melissa did a good job of taking care of me

Good service but they did not fill DEF

Oil change performed on time as expected!

prompt service, great customer service, personable staff.

I had a very good experience with the servicing of our 2021 GMC Acadia at Buick GMC of Beaverton. Customer service is very good from setting the appointment to contact from the Service Advisor Josiah. He helped me right away and informed me of the availability of a ride if I wanted it but my wife was picking me up so we could run some errands. He informed me that he would notify me when it was done and the checkout process with him was very quick and easy when I picked it up. Overall a great no hassle experience. Thank you Josiah and Buick GMC of Beaverton!

Every person we came in contact with from the person opening the door for us to our sales person to our finance person were very cordial, friendly, helpful and welcoming. Definitely made what could have been a tedious experience, a pleasant one.

I am very pleased for the services

Efficient completion of my repair

Forgot to add DEF fluid to truck as part or the oil change. This was the First one included with truck so it should have been filled. Did offer to let me stop by and he would take care it a later date.

Although I'm disappointed that a brand new GMC vehicle with only 6,500 miles on it would have mechanical engine failures already, that didn't take away from the service I received at the dealership. Bella in the service department took very good care of me as a customer, she explained everything in detail, did a great job of communicating with me the status of the parts and repairs, and was able to secure me a short term loaner car even though their were no available when my car was first diagnosed. From a dealership perspective Bella, and the staff were great to deal with, so no complaints. I'm a long term GMC business fleet and personal customer, this is my 5th personal GMC vehicle ranging from full size pick ups to Yukon XLs. I've since learned that GM has had similar problems as mine with their V8 motors when it comes to the engines failing even with low miles. Going forward I'm going to have to think twice about purchasing any more GM products for my business fleet as well as for myself . Very disappointed in the new GM product.

The service advisor Bella is awesome. Friendly, asked if I had any questions or concerns and service was quick and thorough. Walked on the sales side and met a guy named Moe. He kept me entertained the entire time. Great dealership

Zach was extremely helpful and walked me through every step of the car buying process.

Quick and easy service

Made an appointment through my app, but there was a problem and the dealership never got the appointment. So my car was there the entire day. Problems with my maintenance plan and lug nut key issues. Compared the the service of my three previous cars (Audi) I wasn’t very impressed or pleased.

I had a service appointment for an oil change and tire rotation. I purchased Spikes-Spider traction devices to fit my GMC Terrain and asked the service advisor if they would be willing to install the traction device wheel hub adapter so I was ready for winter. I was anticipating some fee for this "extra" service but the service department happily did it at no cost as part of the tire rotation. Excellent customer service!

My experiences have been somewhat varied.. Beaverton GMC parts department has been Very helpful in my journey, I give the parts department staff a 10/10 for their customer service and problem solving….. Service department.. some issues, mainly service technicians changing his story why he did not finish setting up my trailing mirrors.. Some issues as well with working with my previous Service Advisor.. BUT My last experience with Bella taking over as my service advisor was great.. She was instrumental in helping me get rescheduled to complete my trailer mirror installation.. A positive experience…