Customer Reviews

Mikayla was great to work with. She was friendly and professional.

Came in for a quick install of 4 mud flaps---Josiah called me, got me on the schedule. Worked out great

Finished the repair in quoted time with no need to return for addition repairs

Jerome Wilson lies. Your dealership tried to sell us a one year old car with a complete amount of rust on the undercarriage because it came from Montana. Then the starter was having problems the first day we brought car home. Jerome told us to bring it back in and see what service said. Service said the amount of rust was acceptable. First red flag. Your dealership thinks completely rusted out undercarriages is okay on a one year old car. Then they said nothing was wrong with starter. Umm, so we lied the 3 times it screeched on day one when starting it?? Then Jerome says there���s nothing the sales manager said they can do for us. Lie number one. We asked why manager couldn���t talk to us directly. Jerome said they were too busy. Lie number 2. I called a manager from your showroom floor and he said he told Jerome he���d be out to talk to us in a few minutes. Jerome lied again. Then when we told manager about starter issues, he said that was the first he had heard of starter issues. So Jerome lied yet again and didn���t tell the manager. The manager was very kind and allowed us to exchange vehicles. But because of Jerome, we won���t be back, nor will we recommend your place to anyone else. We bought our first car there 5 years ago and had a terrific experience. Unfortunately, things changed.

No high pressure sales, all phases of acquisition was smooth and felt respected as a customer.

This was the best car buying experience I have ever had. Contacted Nate about a truck I was interested in and when I arrive he handed me the keys and let me do the test drive. I drove a couple trucks and it was a no hassle experience once I decided on the truck I liked.

In the morning of June 18, 2020 our 2017 GMC Yukon would not start due to a dead battery. AAA was called to jump start the vehicle and reported that the battery needed to be replaced. We immediately delivered it for service to the service dept. of Lithia Buick GMC of Beaverton. The service advisor asked whether a dome light had been left on and we stated that was not the case. The service dept. inspected the battery and charging system and informed us battery and charging system were good and to pick up the vehicle. $75.30 was charged for this service. Parenthetically, the vehicle was purchased new from that dealership on February 11, 2017. The original-issue battery had to be replaced with a new one by the dealership���s service department on December 30, 2019, because the service department found the original-issue battery to be bad. We paid for the new battery and labor to replace it in the amount of $344.50. In the morning of June 23, 2020, the vehicle again would not start due to a dead battery. Again, AAA was summoned to jump start the vehicle and again reported that the battery needed replacement. AAA sent us a screen shot of their diagnostic meter reading, showing that result. We again immediately delivered the vehicle to the dealership���s service dept., showing the service advisor the AAA diagnostic reading. The service advisor was equivocal as to whether on not the battery was bad and stated that she would work with the service technician to find the problem. Later that day, the service advisor called my wife to say that the battery was good, but they would check to see if there was something else wrong and kept it overnight to do so. At that point, we were worried that the vehicle would be returned to us, and the problem would not be conclusively resolved, because that���s what happened five days earlier. The fact that the battery had to be jumped two times in five days made us feel that we would be left without options. The next morning, June 24, I texted my concerns to the service advisor, who informed me that the battery was dead that morning and concluded that the battery was bad. The battery was replaced via warranty and we were not charged. As you can understand, we were worried that while we had two consistent reports from AAA that the battery was bad, the dealership���s service department twice said the battery was good. We felt lucky that the battery failed at the dealership and they concluded the battery did, in fact, need replacement; because if it had not failed that morning, we did not have faith that Lithia Buick GMC of Beaverton would back us up.

Friendly and informative

Great Friendly Service

great customer service

Very experienced and very friendly people , i felt like i was part of the GM family . As far as installing my bed cover They did an outstanding job , Highly recommend !

I purchased a truck in your dealership recently and within 30 days of interactions with people that work there, nothing but negative experience. I purchased an extra key fob and I received a cheap plastic fob that���s damaged and not even identical to the one I already have. Parts manager refused to replace it pointing fingers and service department to issue me credit. Both service and parts managers didn���t speak to me as their customer and would not take ownership or at least talk to each other. What a great teamwork you got there! 2nd negative interaction, I had to bring my truck in because there was something wrong with the fuel tank sensor, covered through warranty. The guy that checked me in seems new and didn���t really know what he was doing which is fine but his customer service wasn���t all there. I told him I had few concerns about my CarPlay and I don���t even think he was listening that I had to repeat myself to make sure he understood. When I picked up my truck, he just handed me the paperwork and had no clue to let me know what was the outcome with the CarPlay issue or inspections. No care given. Both times when I enter the service department, there���s no greeting, ignored and feels like I���m a burden to them. Group of people huddling in the tiny office and both reps behind the counter eyes down staring at computer screen. Honestly, because of this- I cancelled the extended warranty AND lifetime oil change that I purchased with the truck. It���s all because of lack of customer service- I don���t want to do any more business with this dealership.

like dealing with the GMC workers - Excellent people

Mark is the salesperson who was assisting us he was polite and friendly no complaints as far as he goes. When I went over to sign final paperwork with a guy who's name was Cory I believe. He tried to sale me all the additional things that they generally do. I told him no thanks and reminded him that I had already been offered these things and turned them down. He said" well that was before the discounts." Again I said no thanks this would be the third time saying NO! He apparently didn't like my answer and made 3 smarta** comments. "It's not my car doesn't matter to me." Made another comment saying something about well if it breaks down on the road... At that point I should of asked him why would a brand new car break down on the road? Then his final comment was "You guys must not keep your cars very long." So rude and unprofessional! Had I of said yes to his additional sales pitch his attitude would of been much different. We paid cash for our 2020 Buick and are very happy with our new vehicle however this guy needs a lesson in how to treat costomers. It was because of his attitude that we almost changed our mind!

Great service team. They are extremely friendly and professional.

Brought vehicle in for a ���vibration/shimmy��� issue. Dealership performed $340 worth of repair that didn���t address issue. The next day I test drove vehicle with mechanic who informed me of a transmission fluid issue (covered under warranty) - stating he advise ���service advisor of the issue, but never reported it to me. Fixed the next day under warranty. Not sure why I didn���t give you a 1, but service advisor (Bella) needs to find other work. I will not be back - POOR!

It was the best car shopping/buying experience I���ve had. I really liked Maythe���s approach to the sale. I never felt overly pressured to jump into something. She worked with me to get exactly what I wanted. I felt like she had my best interest in mind throughout the entire process.

I brought the vehicle in for a recall notice

I arrived at 9:55 AM for a 10 AM appointment and there were about seven cars in front of me waiting to get checked in. I finally just left my truck in line to go see what was going on and the person at the counter said somebody overbooked and it would take about 2 1/2 to 3 hours to complete my simple oil change. I was planning on waiting but not for three hours for an oil change and it's very inconvenient because I live several miles away to have to come back another day. Someone overheard my conversation with the person at the service desk and said they will get it done today I am guessing that was the service manager. It still took an hour and a half for my oil change and I am wondering why somebody didn't call to let people know everything was overbooked. Also my paperwork was not printed out because they made a mistake in reporting the information so I told the person just to email it to me when they finally got it correct.

I fill good.