There were 4 of us waiting to check in our vehicles for service. Once I checked in the gentleman apologized saying they only had one guy doing oil changes and so the wait would be approximately 1-1/2 hours. They had two people checking people in and one empty check in desk. I’m not sure if they were short handed or they normally only have two people at check in. Then when I got home, I looked over my paperwork where it stated that the air filter needs replacing, which they never mentioned or gave me the option to have it done that day. Now I need another appointment to do so. Frustrating.
Hi, we're happy you found our staff to be so supportive during your experience here at Buick GMC of Beaverton. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Purchase experience was pleasant. Tommy was fair, knowledgeable and very personable. My wife will be purchasing a Yukon XL very soon. We will go to tommy 1st. Tom in finance was good to work with as well.
I first came to Buick GMC Beaverton in April looking for a used Encore and that's when I met Brian Oringdulph who helpfully found and test drove one with me. In my research, I liked what I'd learned about this car but didn't want to pay the higher price for a new one. However I was uncertain about buying another car as I still liked my "old car" so did nothing at that time. Then this past week, I discovered that new 2019 Encores were "on sale" in advance of the forthcoming 2020 models, and the price was not much more than used Encores. I returned to your dealership and met again with Brian who showed me several new 2019 Encores. He was very helpful and courteous in answering my questions and fully explaining car features and dealer services. Still, I was uncertain but I felt no "pressure to buy" at that time. Brian's easy-going attitude (I'm just here to help you) was very reassuring. Two days later I was ready to buy, met with Brian and completed the purchase. Dan was quick and thorough with the paper processing and Brian patiently showed around my new car with all its technology features before helping me get my Encore home. All in all, it was a successful and enjoyable experience, from beginning to end. Thank you.
Brian was very helpful and professional from first contact to end of sale. Explained all functions and gave helpful real world suggestions. Also a very nice guy, as was Thomas in finance. Sensitive to customer needs, highly recommend for great experience.
Hi Clyde, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to address your concerns. Please reach out to us directly at (503) 298-4062 when you have a chance. Thank you, and we look forward to hearing from you.
Got a text message from OnStar that my 2015 Yukon XL Denali had a power train issue and to schedule service within the next 7 days. Next morning the check engine light came on. I called Beaverton GMC and was able to get in immediately. Part was in stock, and replaced under warrantee. Vehicle was ready at time promised. Great customer service.