Hi there, thank you for taking the time to leave a review for us at Buick GMC of Beaverton. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Dropped off my vehicle and had it back in less than an hour wait. Awesome! Second time in I had an issue with my tailgate not operating. The Service Manager himself came down to look at the truck. I had a bed liner sprayed in the week before. As I am talking to him he rolls under the truck and shows me the harness to the tailgate was left unplugged. Problem solved and I am on my way.
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
It was a stress free buying experience. We live 2 hours away and were able to speak with a sales associate on the phone and buy the vehicle over the phone. Maurice stayed late to finish up, we thought that was very nice.
Took my Sierra in after purchasing it back in February because I receiving notice that it might be due for a check up. Not sure of the last time it was worked on I sent it in. Waiting for a phone call letting me know what was wrong or needed to get fixed, I got a phone call stating the technician felt that the oil was at a good level and the tires didn't need to be rotated and that during their inspection everything looked fine. They let me know that it would have saved me money to not have those serviced done and that I could pick up my car. To my surprise I was charged $0 and notified my car was is good shape! Really refreshing and nice to be treated with honesty and integrity, very easily could have performed services I asked for and charged me but they did the right thing! Thank you!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. If you have any further questions, please give us a call. We're always happy to help! We hope that you have a great day!
I brought my car in, with an appointment on Friday morning. I was taken home by Uber, as there were no loaner cars available. Later that morning, I received a call that my car would be ready on Monday, a thermostat needed to be replaced. They had the part in stock, but couldn���t get to it (a one hour job) until Monday - and still no loaner car. So I went the entire weekend with no transportation. On Monday, I called 4 times and texted 2 times over the course of 7 hours with no response. I paid for an Uber back to the dealership, with 3 people sitting in the service departments, not one of them on a phone. I asked if my car was ready, and was told that the mechanic lost the tool he needed to do the repair, so it might be another day. At this point, a loaner had been returned and I was given the key. The car was fine, a little dirty and very little gas. The next day I received a text that my car was ready for pickup. The lack of response, no communication, no help in having transportation for the entire weekend, if entirely unacceptable. I was very frustrated and will consider using a different GMC location fir future service, despite the fact that I have purchased my last two cars with you. People need to answer their phones and return calls, as well as make sure the customer is happy and ok with being left without a car for almost 4 days - before making assumptions and avoiding conversations.
Hi, we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please give us a call at your earliest convenience.
Service and employees were great. Just a bit disillusioned with my GMC Sierra. Only 3.5 years old and the AC failed to the tune of $1400 and just had engine issues that cost another $1600 in the span of 2-3 months. I had a Colorado previously for 14 years one only had to replace the breaks and recommended maintenance. Anyway, hoping this is the last of the repairs for a while so my faith in GMC quality and reliability can be restored.
Mark A Reilly, thanks again for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!