Customer Reviews

I've had my tires rotated when I do the oil change every time. For whatever reason on this most recent visit the service department couldn't find a key for my lug nuts. Pretty baffling considering I purchased the truck from here and the wheels were on it when I bought it. More than likely going to start going to discount tire for my tires now since they offer free rotations if you buy tires through them.

my oil change and brake software update appointment was set for 11am and my truck was done at around 3pm ,way too long .

Zach was awesome! This has been the best car buying experience I���ve ever had.

Professional

When the vehicle was purchased I was informed GMC was offering 2 free oil services. I had specifically asked if this was dealership based or Nationwide. I was assured this deal was nationwide. When coming in for the first service I reconfirmed at your dealership the second was still free. When completing the second service I was given a bill for the service. At this time your dealership informed me that was never an offer even though previously they had confirmed it. I was left with a bill and told I would need to take it up with GM directly or the dealership I purchased it from. Clearly once the sale is complete all customer service goes out the window. What a complete cop out. I will be taking my vehicle elsewhere moving forward.

Very friendly staff. Appreciated the efforts to observe distancing protocol, so I felt more comfortable despite covid.

Great sales staff, very knowledgeable

Quick, efficient service,professional

It was great!...this time. The last couple of service appointments it took way too long on the phone waiting on hold, then calling back multiple times. Bella was fantastic during my current appointment and communication was great!

The easiest car we ever bought

Poor explanation about the car I bought, she didn���t know how the car operated. She said she had not received training about the new model. We had seen it at the car show just before so we had an idea how it should work but she could not help us. We are still trying to learn.

The people are great

It took longer than expected. It would have been nice if someone told me how the tonneau cover worked instead of just leaving the pamphlet in the truck. I even asked for help. But none was given.

It was the most pleasant car buying experience that I have ever had. The whole process was pressure free and streamlined, and i was amazed how fast that I was able to get in and out with my new truck!

My latest visit was fast, complete and courteous.

All went well

eric in service is outstanding

All the staff were friendly and helpful. Everything went like they said. Thanks

Our salesman, Keith was amazing. He was very attentive, knowledgeable, and friendly. He communicated with us throughout the process and was a true pleasure to work with. He is a true asset to your company.

I bought a 2017 Buick Encore with 35k miles 6 months ago. I actually paid more than the person buying at the same time with the same year, make, and model, but with AWD and less miles. It was the car I had previously test driven and was returning to purchase, but someone had arrived minutes before me and decided to buy it. I saw the other person test driving it and the sales person even pointed it out. When I asked if I could at least pay the same as the vehicle with better stats that I had initially come in to purchase, I was told there was nothing they can do. I bought the second choice vehicle and realized that the key fob was broken. After a few phone calls saying that I just bought a car and I feel like the only key I was given should be fully functional, I was able to return to the dealership and get a new key fob. Not without hassle. Now sixth months later, I called Thursday 10/22, because my car had been misfiring and maybe it needed new spark plugs. I was told that my warranty expired that day and the soonest I could come in would be Monday, 10/26 for a diagnostic. At the end of they day, I get a call saying they can't find anything wrong. That simply means that he didn't do his job fully; the car was misfiring every time I drove it. So, I opted to come in the next day, 10/27 at 1pm, and drive my car with the technician and show them myself the issues I'd been experiencing. I got a ride to the dealership to find out that the technician had just figured out that it needed a new coil pack and one spark plug. I didn't get a call and believed I still had an appointment at 1pm. I agreed to have it repaired and picked it up the next day. $372.00. When I arrived to pick up my car, I shared with the service advisor that it doesn't seem right that I should be paying $372 for a spark plug and coil pack on a vehicle with less than 40k miles that I purchased here just 6 months ago. Every single person I've spoken with has been in complete shock that there is an issue at all at 30k something miles and that it's not covered and that a spark plug and coil could cost $372. If my warranty was expiring the day that I called, why wouldn't they try to get me in that day? I had no idea that it would be so expensive for such a quick and easy repair. So, because you asked: Many steps in my experience have had me feeling treated poorly. I could not in good conscience recommend to anyone. I would say to a friend, family member, or colleague that GMC Beaverton might sell the car you're coming in to buy to someone right before you. Then, they'll offer you a similar, but lesser quality car for more money and you'll get one key that might be broken. You won't have any guarantee that the car you purchase will run past 35k miles without issue and if you do have an issue, expect to pay an arm and a leg. You'll get all this and poor service and communication.