We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! We hope you have a great day!
I had a scheduled complimentary oil change/tire rotation(new truck purchase)and I was in and hour in less than an hour! I pulled up, was helped immediately and handed over the keys. The waiting room was comfortable as well. Thanks!
It was my first time for service, I got emails, I got voice mails, I got all kinds of notifications. I could use a little less of that, one time is sufficient. Also, I was scheduled for Tuesday, 6/1 @ 8AM so I managed to get it changed to 4:30PM that day & the gal was very helpful/gracious. The very best part was the very kind Service Rep who walked me through how to get checked in, what was likely maintenance, etc. He was polite and helpful and genuinely interested in providing the best service. I only wish I had remembered to ask to disable some of the more annoying safety features on my new Encore GX.
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
When I asked what the driver cycle to reset the emissions read out I was told 40 starts and 50 miles. This was total false. This is not good service. I did this and failed the DEQ inspections again. "The correct drive cycle is 15 minutes of steady driving on an expressway/highway followed by 20 minutes of stop-and-go driving with at least four 30-second idle periods. Allow the vehicle to sit for at least eight hours without starting the engine. Then, start the engine and complete the above driving cycle."
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
Buying on-line a 3500 Denali sounded straight forward as a cash buy with the option for home delivery. Deliver the documents, sign, review truck, provide payment. Instead, had documents delivered and signed. Truck yet received at dealer, now cash is required before additional protection option offered by dealership will proceed, and had to push to see truck at lot before providing cash to complete protection plan adds, than we���ll need to come back and pickup truck at lot? Sounded simple, now it���s a mix of GM and dealership standards.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
Moe was very helpful throughout the process of providing information, assisting with application process, completing the purchase, and introducing us to the new car features and operations. Thomas was also very helpful, efficient, and expedient at processing our paperwork.