The main issue we experience every time we visit your dealership is the overcrowding and lack of parking space for customers and prospective customers. In order to have continued success the dealership needs to solve this problem.
My experience with the GMC dealership of Beaverton has always been great. I have been a satisfactory customer for many years and the service and staff are always professional and the work completed in a timely manner.
The above scores are for one specific Service Advisor only...Bella El-Hajj....she did a FANTASTIC job seeing that my under warranty "dead battery" vehicle was taken care of. I called Pablo at 7:10 am at the dealership to let him know I was stranded and would have road side service get me started and over to the dealership but when I arrived, he acknowledged my earlier call...then said he was going to break...disappeared and left me hanging. The only reason the work got handled and completed was because Miss El-Hajj realized what had taken place and took complete charge to get me on my way again. Please let her know that her exemplary effort and professionalism is so appreciated.
You’ve had my truck for three months. Absolutely no updates and communication unless I call. When I do call, I get a run around or someone who can’t answer my questions. I’ve started a buy back process which apparently you can’t even get that right since, as of yesterday, you had to resubmit my paperwork for it. This has been the worst customer experience I’ve ever experienced. Pure garbage.
Hi Miles, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please contact us at (503) 298-4062 when you have an opportunity, and we will be more than happy to try and turn your experience around. Thank you.
Service Tec tried to sell me work to be done that was already done 5 months earlier, part for repair was told to me an overnight affair...took two additional days to arrive. I asked to have my cruse controll looked at and was told it worked, when it did not.
Here at Buick GMC of Beaverton, we strive for excellence, and are disappointed to hear that you received anything less. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Buick GMC of Beaverton (503) 298-4062