Customer Reviews

I was pleased with the discounts and the way our sales person handled business.

Service was expedient and the sales process was handled professionally.

No comments

Great experience

One of the best all around experience buying a car that we have ever had. From the website search to first contact (by Payton), to the visit to the dealership, all the way to finance (Zach). We made the purchase with only dealing with two people. No back and forth, best price was presented and accepted. Worked with three dealerships before deciding on Beaverton Buick GMC.

Excellent customer service.

Great people great service

I understand that you are understaffed. But you had my car for three weeks. I never received an estimate for the front differential after requesting one the first week. I never heard back from you that you were unable to fix the problem after completing the work that you thought would fix the problem. I called twice before picking up my car to see if it was finished or still being worked on. The person I spoke with (not the service person assigned to the job because he was off that day) thought I had already picked up the car. And he could not tell me what service had been completed. Because I never heard back from anyone after a couple days, I decided to go pick up my car. I paid for the service which did not fix the problem. You need to hire more people so that one human isn't doing the job of 5 people. I think, if he hadn't been so overwhelmed, he would have been able to get me the estimate for the other work, tell me the two things you did to fix the problem, didn't work, and let me know that you messed up the brake job and that you needed to keep the car for longer to fix it. But none of this happened and now I have spent over $1300 and lots of time and still need to find a place to have my car serviced to fix the original problems. I would never recommend Buick/GMC of Beaverton to anyone. The communication is non-existent and the service is the worst.

Quicker than expected, which was great. However limited power outlets for computer and coffee machine wasn���t working

It was seamless, I appreciate the time and effort that the sales team put into my experience. Special shout out to Mike, Barry and Thomas.

Everything went very well

Trevon and Zach were very helpful and made the process easy.

Easy and smooth purchase

Came from out of town.., Slight mix up on purchase order, but Leo did an awesome job doing damage control and still was able to get me in/out of dealership within an hour

Got vehicle done in a timely manner, and enjoyed the break room with the amenities.

Effortless process! 2nd car bought and the experience was fantastic.

Smooth and seamless!

Salesman didn't ask what features we were looking for in a vehicle. Salesman didn't explain towing capacity based on GM requirements. Salesman wasn't knowledgeable on vehicle features. It was just here is the keys take it for a test ride as long as you need. I have a couple other people I am working with let me know if you need anything. Always felt like the "other customers"were more important. Also I was told the vehicle we truly wanted to purchase wasn't available nationwide. That was a straight lie. We were only offered what was in stock. Once I was ask about maybe getting different wheels through service and paying the difference the saleman texted me " You can buy Black wheels after you purchase the truck, do you want to buy a truck from. Us?" I have the text message trail.. Another dealership located exactly what we were looking for and it was locally instock about 45 min from your dealership. Also I asked if the Salesman was telling me that they don't want my business when I asked about ordering a new GMC and he said " Yah pretty much" I told him thanks that made me help make my decision on where I am going to purchase and refer people to purchase a truck. Then very frustrated I ended the calling after spending hours at the dealership and shuffling vehicles around to be at the dealership past dark since my wife has seizures we had to leave her vehicle over night. Then to have this type of service was embarrassing to say the least. I asked the salesman to have the GSM call me he just stated why?? I even reached out private messaged Charlie Brown on FB and "crickets". No care no customer service, no going above and beyond for the customer.

I had a very good experience

Everything went very smooth the only issue is I thought there was more features on the truck when I bought it and realized the next day the technology package was not included. I was in a rush and really didn���t check in depth what I was buying which was my bad