Customer Reviews

Service at this dealership has always been excellent. However, this time not so much. After dropping my car off early Friday afternoon I was unable to contact anyone for an update until mid-afternoon on Saturday, and subsequently was without a vehicle until Monday with no opportunity to make other arrangements because I couldn't get an update on the status. Your text messaging system doesn't work. When the texting employee leaves work, no one else gets the text messages, thus no response to my two text messages. Customers don't know this they just don't get a response. Your phone system also doesn't get the job done. Phone calls go first to the Cadillac service department next door (who was very helpful, but also didn't understand) why calls were going to him), then to a call center. My first call wasn't returned at all, and the second only after the Cadillac service dept. employee went over to GMC to find someone, which was exceptionally good of him. The service manager who finally called me (this is after two text messages and two phone calls on my part from Friday at 6:30 to 2:00 Saturday afternoon with no response) was less than helpful, telling me I needed to work with him because he was the only one there. Again, I have no way of knowing this and that's really not my problem anyway, is it? In summary, your text messaging systemis flawed if text messages go unread because the receiving employee isn't at work for some reason (told she went home sick). Your phone system is even worse. Not being able to talk to anyone other than a call center just doesn't get the job done.

Josiah got my car in quickly, and had me back on the road in 1 1/2 hours. Friendly folks, comfortable customer lounge.

We are always pleased as to the service we get from you folks, wouldn't go any other place. Your service advisor, Josiah is always very pleasant and helpful. Look forward to seeing him when we come in.

They got my truck back to me in a timely manner.

Friendly and efficient service.

Bella was excellent in keeping me informed, before, during and after my sevice!

First, Bella was great. She had Uber get me to my hair appointment. But I have to say that I expected the car to be washed and vacuumed after over a $300 plus checkup. It's the little perks that women appreciate.

They were finished before expected and made time to fix a recall issue.

It was longer than normal for an oil change

The whole experience was easy and never felt any pressure to buy at all. The sales person was always very easy to work with at every levels. Absolutely would buy from GMC of Beaverton and would recommend anyone to buy here here.

Very good

The experience I had @ Beaverton GMC and Nick in the service department was excellent Nick told me about how long it would take and it was all done and on time Thank you

The service department goes above and beyond every time I bring my vehicles in for service.

The parking absolutely killed the experience for me. I had to leave and come back and finally just park in the middle of the main single car path of traffic and ask where to take truck. Other than that the service guy. (Big muscly dude) was fantastic. He explained everything checked in regularly and treated me with respect. If you folks swapped places with the Mercedes dealership it would be so much better. Aside from parking everything was great.

Emergency battery replacement. They did a great job quickly when they were already full

Staff is friendly and attentive; my oil change was completed quickly and I was given a suggestion to allow some time at my next appointment to find and correct a small oil leak. I appreciated this being a suggestion with the reasons why this should be done, but there was no pressure. (I will make that appointment when I schedule the next oil change.)

After setting up my appointment with the dealer, on my arrival everything was ready at the front door . As far as atmosphere there was absolutely no pressure , no one was pushing anything on you or tried talking you into something you new nothing about , very friendly staff, just like your family, i was out with the new car within 2hrs no joke it’s a 5 star crew !

Car buying can be a lengthy, frustrating process. My experience at Buick GMC was just the opposite. The terms worked out just as promised, and there was no high-pressure negotiation sprung on me at the last minute. Buying at Buick GMC of Beaverton was actually pleasant, with everyone from salespeople to the financial manager thoughtful and efficient. Great experience!

It was overall satisfactory. There was no pressure. This is our first American made truck purchase. Hopefully not the last.

We came to the dealership from Salem for an opportunity to see the Yukon XL up close. We knew you had a larger inventory. We had no intention of buying that day. Once we got there, Nate Davis greeted us outside and provided a no-pressure customer service experience which completed catered to our requests. Nate took the extra time and made the extra effort to provide us an opportunity to see a second vehicle we preferred more. We bought that vehicle. I appreciate the time and patience Nate had with our decision-making through the process. He answered all our questions. The price agreement process was by far the least painful we’ve ever been through. We will be looking at purchasing a GMC pickup in the future and will definitely revisit Buick GMC of Beaverton. Thank you!!