572 Reviews Found
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Business Response
Hi, we are so happy to read such a great review about Buick GMC of Beaverton!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Josiah and Eric were great, completely please.
Douglas R.
BEAVERTON
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience!
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Confirmed Service Customer
there was trash left in my vehicle from the service tech's lunch. The squeaky brake petal which was "resolved" was NOT - and I have to bring my vehicle back in. I have asked to have my HVAC checked as I do not get warm air until I get the thermostat to 75 - I also get very hot air when I turn on my AC. Not acceptable.
Judie D.
LAKE OSWEGO
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Confirmed Service Customer
Josiah got me in next day to replace rear door actuators so I could go on ski trip. Thanks Josiah!
Stephen K.
PORTLAND
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you. Thank you, and have a fantastic day!
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Confirmed Service Customer
My appointment was for 10:00 for a 30,000 mile service and a problem with the lock not working on the driver's side front door. I arrived on time, check-in was quick and efficient. I was expecting to wait about 2-3 hours. Shortly after getting settled in the waiting room to read my book, the service adviser came to let me know that the technician was running behind and that it would take longer. Uber was offered, but I chose to wait. I did not get checked out until about 3:00. The service performed was fantastic, car is running great, The door handle was ordered and I have already been called and scheduled an appointment for installation. My only concern is wondering why scheduled appointments get delayed for that long.
Ronald G.
LAKE OSWEGO
Business Response
Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. We would like the opportunity to talk to you more about the events that transpired. Please contact us directly so we can work on this together.
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Confirmed Service Customer
I always have superior results with this Buick GMC of Beaverton. A top notch organization. Nice clean accessible restrooms and there is a pleasantly decorated waiting area to be able to relax while you wait.
Jarrell S.
PORTLAND
Business Response
Thank you for taking the time to write about your experience at our dealership. We can't wait to see you again, have a great day.
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Confirmed Service Customer
On Tuesday 1/27/20 I made plans with Nick to have my oil changed on 1/29/20. I was told that the service would be accomplished @ 11:30 a.m. on the 29th. When I got off of work @ 3:00 p.m. I went to get the keys to my vehicle. When I asked for the keys they weren't there and I was told that I didn't have an appointment at all and I WAS NOT a happy camper !!! Being from a customer first background this scenario did not impress me. Thanks !!!
Joseph Y.
HILLSBORO
Business Response
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (503) 298-4062.
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Confirmed Service Customer
I was told an oil change would take 1 hour, got to dealership then 1 hour turned to 1& 1/2 hour. Ok no problem, well that 1 &1/2 turns into 2 &1/2 hours. Plus my oil indicator wasn���t reset. What about tire rotation? Complained that drivers rear door was harder to shut, have to slam to get shut. Was told mechanic didn���t have problem opening, so he oiled?
Melanie F.
BEAVERTON
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Sales Customer
The salesman and the General Manager knew next to nothing about the diesel 4wd crewcab long bed canyon truck they were trying to sell me.
William B.
SILVERTON
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Love dealership service, love Josiah Pomeroy, hate parking lot
Sara T.
CLACKAMAS
Business Response
Hi there, thank you; we appreciate your feedback!
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Confirmed Service Customer
Friendly and very helpful staff. In and out in 45 minutes or less.
Gerardo E.
BEAVERTON
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Had some recalls and oil change taken care of. Easy in and out. I as able to get to work and back same day
Marc Y.
BEAVERTON
Business Response
We're glad everything was completed quickly and to your satisfaction!
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Business Response
Thanks a bunch! Feel free to reach out to us if you need anything. Have a wonderful day
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Business Response
Thank you very much! We do hope we can be of assistance in the future. Take care!